We take pride in our letter boards and ensure each board is checked for defects before being posted to you. As such, we do not offer refund or exchange.
However, in the unlikely event that the board you received is damaged, we will replace the board immediately and will organise a courier to pick up the damaged board. Please return the damaged board and letter set in its original packaging. We will replace the damaged board, like for like.
Please send us an email and a photo of the defects at firstname.lastname@example.org within 3 days upon receiving, to qualify for an exchange.